J Trust Bank customers should always be careful about receiving calls or short messages from someone who claims to be a bank employee and asks for your personal data or information such as an account number, personal identification number (PIN), or password with the reason of to confirm transaction, informing of suspicious transactions, or say you won the lottery.
PLEASE BE ALERT: That J Trust Bank will never ask for a customer's PIN or password for/for any reason.
Asking for personal data or information is an indication of attempted fraud. Not only by telephone but fraud on behalf of banking is often also carried out through social media, namely by creating fake social media accounts and fake websites of the Bank.
For example, some time ago a customer at a bank in Indonesia was contacted by a fraudster and directed to a fake website whose address was similar to the official website, the customer was asked to enter his personal information, then the customer was asked to verify his identity and guided by phone or by WhatsApp of someone impersonating a bank clerk.
By entering account numbers, PIN, or other personal information on fake sites, can cause losses such as stealing of personal data and illegally withdraw/money transfer/accounts access belonging to customers.
PLEASE BE ALERT: That J Trust Bank has never asked for customer personal information or data via telephone, short message (SMS), or Whatsapp
Bank Indonesia and the Financial Services Authority (Otoritas Jasa Keuangan/OJK) always urge the public to be careful and alert to fraud on behalf of banks with several fraud modes that often occur, namely:
- Being chosen as the winner in the lucky draw includes asking the Customer to transfer funds under the pretext of redeeming certain prizes
- Sponsorship requests in the form of advertising/money/other materials
- Request for funds/commissions/fees related to disbursement of assistance
- Requests to attend seminars/workshops/other invitations by withdrawing participation funds
- Request for Customer data/information such as bank account number, name, and specimen of Customer's signature
- Offer of cooperation with the Bank, accompanied by offers of profits and/or requests to transfer funds
To avoid fraudulent trials as mentioned above, J Trust Bank Customers please make sure you are aware and take the steps below:
- Don't give out any personal information such as account numbers, PIN, and passwords to anyone including bank officers
- Do not easily accept in programs on behalf of J Trust Bank. Please always referring to the latest information, products and services, various promotional programs with prizes at www.jtrustbank.co.id and/or official J Trust Bank accounts on our social media:
Instagram: @jtrustbank
Facebook: JTrustBankID
- Please contact Ask J at 1500 615 or email to customercare@jtrustbank.co.id to confirm if you receive suspicious information
- For safely, comfortably and easily monitor transactions your financial conditions please take advantage by having these service's features:
Internet Banking: J Trust Net
Mobile Banking: J Trust Mobile
