Maintenance Call Center Information

22 Jan 2026

Dear Loyal Customers of J Trust Bank,

 

 

In realizing J Trust Bank's Service Value  commitment, namely Customer First, to always improve comfort and security in banking services, we hereby inform:

 

 J Trust Bank will perform system maintenance on the J Trust Call Service with the following implementation times:

 

 

Get Started

Finish

Time

Friday, 23 January 2026

 At 23.00 WIB

Friday, 23 January 2026

 At 23.30 WIB

Impact

J Trust Call Service cannot be contacted either local or international service.

 

Transaction services through J Mobile, J Net, and J Net Bisnis can still be used during the maintenance process.

 

 

For more information:

  • Visit the nearest J Trust Bank Branch Office
  • Call J Trust Call at 1500615 (Local), +6221 29261000 (International), and

Customer Care customercare@jtrustbank.co.id

 

We apologize for any inconvenience that may have occurred and we expect your understanding.

 

Thank you for the cooperation and trust that has been given to J Trust Bank as a banking partner for all your financial activities. 

 

 

 

Sincerely,

 


PT Bank JTrust Indonesia Tbk

 

PT Bank JTrust Indonesia Tbk is licensed and supervised by the Financial Services and Bank Authority

Indonesia and is an LPS Guarantee Participant

 

 

By: jtrust

News & Other Articles

J Trust Bank's Internet Banking and Mobile Banking is here with a new look and more complete services. Please access the E-Banking menu to get the latest J Trust Bank mobile banking and internet banking Dear customers of PT Bank JTrust Indonesia Tbk.  Be careful of fraud via telephone/Whatsapp application/advertising on social media on behalf of PT Bank JTrust Indonesia Tbk. or J Trust Bank, as well as offering J Trust Bank products, which in turn are subject to a monthly subscription fee and request a one time password (OTP) code or customer personal identification number (PIN). Beware, beware of fake links! Do not access links/links with requests to fill in customer's personal data, ask for OTP and PIN codes.