OTP Service Maintenance Information

16 Dec 2025

Dear Valued J Trust Bank Customers,

In line with J Trust Bank’s Service Value commitment, Customer First, aimed at continuously improving comfort and security in banking services, we would like to inform you of the following:

J Trust Bank will conduct scheduled maintenance on the SMS OTP service as follows:

 

Start

End

Time

Tuesday, Desember 16, 2025

at 22.00 PM

Wednesday, Desember 17, 2025

at 00.00 AM

Impact

Registration and Activation processes on J MOBILE will not be available during the maintenance period

For further information, you may:

  • Contact J Trust Call at 1500615 (local)
  • Contact +62 21 29261000 (international)
  • Contact Customer Care at customercare@jtrustbank.co.id

We apologize for any inconvenience this may cause.

Thank you for your cooperation and for trusting J Trust Bank as your banking partner for all your financial activities.

Sincerely yours,

PT Bank JTrust Indonesia Tbk

PT Bank JTrust Indonesia Tbk is licensed and supervised by the Financial Services Authority (OJK) and Bank Indonesia and is a participant in the LPS Deposit Insurance Program.

By: jtrust

News & Other Articles

J Trust Bank's Internet Banking and Mobile Banking is here with a new look and more complete services. Please access the E-Banking menu to get the latest J Trust Bank mobile banking and internet banking Dear customers of PT Bank JTrust Indonesia Tbk.  Be careful of fraud via telephone/Whatsapp application/advertising on social media on behalf of PT Bank JTrust Indonesia Tbk. or J Trust Bank, as well as offering J Trust Bank products, which in turn are subject to a monthly subscription fee and request a one time password (OTP) code or customer personal identification number (PIN). Beware, beware of fake links! Do not access links/links with requests to fill in customer's personal data, ask for OTP and PIN codes.